Improve customer engagement and satisfaction by optimizing customer portraits based on interactions across channels
Technology
At a time when brands are competing for consumers’ time and attention, being able to leverage data correctly could never be more imperative. The Consumer Electronics industry is no different. To gain competitive advantage brands need to embrace the infusion of AI and IoT, the adoption of smart and connected devices and improve consumers’ experience when they buy online.
Technology Industry Challenges
In the Technology industry there is a lot of uncertainty regarding optimal marketing formats and platforms, data privacy concerns amongst consumers and unpredictable consumer journeys.
- Increased Competition Leading to “Choice Paralysis” in Consumers
- The Pace of Product Development
- High Price Points Hindering Large-Scale Adoption of Emerging Technologies
- Growing Consumer Expectations
- Competition and Disruption by Small and Technology Organisations
Our Key Solutions
Acxiom’s solutions and services enable you to deploy the data foundation required for omnichannel marketing
-
Improve Marketing at Every Touchpoint
Improve audience creation, targeting, and measurement with omnichannel integration of data sources in a privacy-compliant manner
-
-
Measure the performance of your digital campaigns, for both online sales and in-store transactions
-
Increase speed-to-action with a complete view of the customer across your marketing ecosystem
-
-
Convert Your Competitors’ Most Valuable Customers
Identify audiences outside your customer database that have a preference for shopping at specific competitors
-
Tap into rich consumer audiences who are losing their preferred shopping outlet due to store closings, bankruptcy, etc.
-
Increase your market share by introducing your brand to new audiences
-
Present timely and relevant offers
-
-
Personalise Every Part of the Customer Experience
Adapt to digital customer journeys and provide customers with omnichannel, targeted, just-in-time offers for products and services
-
Optimise customer interactions across all sales and servicing interactions in a cost-effective and seamless manner
-
Improve customer acquisition across retail banking products and services
-
Grow customer penetration and adoption of financial products
-
-
Enable Marketing Technology
The challenge facing any organisation embarking on an implementation of campaign management and execution is the same – getting meaningful data in, structuring the data so it’s ready to use, ensuring it’s used in the right way and continuously improving to drive better outcomes.
-
Implement market leading technologies with the experts and de-risk the process
-
Enable you to get meaningful data in, structure it ready for use and ensure it’s used in the right way
-
Help you to get the most out of your chosen platform to continuously drive better outcomes
-
Enable Marketing Technology
The challenge facing any organisation embarking on an implementation of campaign management and execution is the same – getting meaningful data in, structuring the data so it’s ready to use, ensuring it’s used in the right way and continuously improving to drive better outcomes.
- Implement market leading technologies with the experts and de-risk the process
- Enable you to get meaningful data in, structure it ready for use and ensure it’s used in the right way
- Help you to get the most out of your chosen platform to continuously drive better outcomes
Thought Leadership
-
Transforming Consumer Electronics Through Data
In an industry as competitive and fast-moving as consumer electronics, staying ahead of the curve can be hard.
-
Electronics Giant Epson Increases Lifetime Value of Customers
Acxiom helped Epson consolidate data from 15 sources into one data warehouse, recognise customers globally, create clean customer records and run analytics to target more intelligently. Epson now has actionable data, enabling consistent customer communication.
-
Reaching the World’s Marketable Consumers: Expanding Your Global Footprint Reaching the World’s Marketable Consumers: Expanding Your Global Footprint
In today’s borderless digital landscape, we can reach and engage consumers anywhere and everywhere.But acquiring and activating global consumer data presents challenges. Brands need a global marketing approach that encompasses ethical use of data, identity resolution and integration.
-
Infographic: The state of technology
Get the right data. Get the data right. Use it in the right way.