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To apply, contact recruiter Ewa Jodko at ewa.jodko@acxiom.com
Senior/Expert Delivery Analyst
Recruiter: Ewa Jodko (ewa.jodko@acxiom.com)
The Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. You will understand the details of our client’s data and Acxiom’s products to ensure that our clients and/or third-party vendors receive clean, improved, segmented, ready-to-market data. You will strive daily to improve quality and adhere to standard processes and procedures, work with our partners to begin to understand requirements and raise issues with a focus on maintaining a seamless process flow. You will analyze, solve issues and modify processes and data to ensure efficient delivery of services to Acxiom clients. In addition, you will maintain a deep understanding of Acxiom’s processing and product capabilities and utilize that understanding to exceed client expectations.
PLEASE NOTE: There are four different work time slots. Please indicate which slot (or slots) suits you best:
9am-5pm,
12pm-8pm,
2pm-10pm,
4pm-midnight.
Your responsibilities
- Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
- Lead and run source file receipt with clients, vendors, and/or internal partners
- Accurately validate source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
- Deliver accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
- Ensure compliance with quality assurance processes, established procedures, project requirements and agreements/expectations
- Research, solve problems and take action regarding data or processing issues according to product, client and/or third-party vendor specifications. Communicate internally and externally with clients and partners as determined by the nature of the discussion.
Our requirements
- Very good command of English (written and spoken)
- Competent technical skills – UNIX, SQL (writing and understanding queries)
- Strong analytical and organizational skills
- Good client facing skills
- Minimum 2 years of experience within the client-services industry or from the client-side (more for the senior level)
- Good MS Office skills – particularly Excel
- Proven experience of data and databases
Optional:
- Basics of campaign management and campaign tools
- Knowledge of data integration
- Exposure to Snowflake and Salesforce ecosystems
What we offer
- Permanent contract from the very beginning (umowa o pracę)
- Health insurance and life insurance
- Multisport card (100% paid by Acxiom)
- Cafeteria system where you can choose your own benefits
- Lunch+ card which can be used in cafes and restaurants
- On-line languages classes (English, German, Spanish)
- Training – professional certificates, webinars, classroom trainings
- Online access to thousands of technical ebooks (Books 24×7, Safari Books Online) and trainings (O’Reilly)
Acxiom is a customer intelligence company that provides data- driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.
Acxiom is a registered trademark of Acxiom LLC and is part of Omnicom. For more information, visit Acxiom.com