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Decision Support Analyst (US Time)

Recruiter: Ewa Jodko (ewa.jodko@acxiom.com)

Decision Support Analyst assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

Fully understands details of client’s data and Acxiom’s marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
Provides data, analysis, and recommendations to support multiple technical operations and ensure client satisfaction.
Research, trouble shoots, administers application administration, conducts application user training, and code changes.

Please note: this role covers USA business day, which means working between 15-23 or 16-24 polish time. This person can work remotely full time from any location.

Your responsibilities

Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
Audits post-production changes to ensure service level agreement compliance.
Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
Executes complex Custom Client Report Services – utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.

Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
Ensures compliance with established procedures, project requirements and service level agreements through audits.
Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
Documents and conducts performance monitoring and tuning for user applications and environments

Our requirements

Very good command of English (written and spoken)
Advanced, proven knowledge of solution management.
Good client facing skills
Understanding of best practices, framework, and design principals in SQL and Campaign Management Tools
Strong understanding of relational database design and application
Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
Attention to detail, important to monitor and audit

Optional:

Exposure to Snowflake

What we offer

Permanent contract from the very beginning (umowa o pracę)
Health insurance and life insurance
Multisport card (100% paid by Acxiom)
Cafeteria system where you can choose your own benefits
Lunch+ card which can be used in cafes and restaurants
On-line languages classes (English, German, Spanish)
Training – professional certificates, webinars, classroom trainings
Online access to thousands of technical ebooks (Books 24×7, Safari Books Online) and trainings (O’Reilly)

Acxiom is a customer intelligence company that provides data- driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.

Acxiom is a registered trademark of Acxiom LLC and is part of Omnicom. For more information, visit Acxiom.com